Shipping policy

Thank you for shopping with Hitoes! We’re committed to getting your order to you quickly, safely, and reliably.

📦 Order Processing Time

  • All orders are processed within 24–48 hours (excluding Sundays and public holidays).

  • You will receive a confirmation email once your order is placed and another when it has been shipped.

🛵 Shipping Time

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 4–7 business days

  • Remote/Outlying Areas: May take 7–10 business days

⏰ Please note: Delivery timelines are estimated and may vary slightly depending on your location and courier partners.

💸 Shipping Charges

  • Free Shipping on all prepaid orders.

  • For Cash on Delivery (COD): A nominal ₹99 COD fee applies.

🌍 Where We Ship

We currently ship across India.
International shipping is not available at this time.

🧾 Order Tracking

Once your order is shipped, you’ll receive a tracking link via email.
You can also track your order anytime using our Track Your Order option.

❗ Delayed or Lost Shipments

In rare cases of shipping delays or lost packages:

  • Please email us at hello@hitoes.com and we’ll assist you promptly.

  • We're here to help resolve any issues to ensure you get your Hitoes!

💬 Need Help?

We're here for you.
For any shipping-related queries, please contact our support team at hello@hitoes.com.